“You need to do what’s right,” he tells the airline employee. “I bought the seat and you need to just leave us alone.”.........
If they indeed did pay for the seat, they have the right to claim that seat for that flight. It is NOT the fault of the passengers to overbook a flight, it’s the airlines. I see a big law suit coming......... Airlines better get their sh&t together or there will be a lot more of this to come.
“It is NOT the fault of the passengers to overbook a flight,...”
True enough but it IS the responsibility of the passengers to see the tickets are REGISTERED properly and my guess is this particular rule is a requirement of Homeland security and is an effort to be able to know exactly who is on every aircraft and where they are seated.
I doubt a lawsuit will be forthcoming in this particular instance although the Airline will make some accommodation to these folks.
Only the person who is named on the ticket has the right to travel on the ticket. That ticket from the airline’s view belongs to Mason not Mason’s father. It is possible, sometimes, to change the name on a ticket but it is lengthy difficult process.