Hubby said it was United. We don’t remember the size but it was the one the New Orleans Saints charter. Sure, identifying dead bodies is one thing but there was no reason not to assign families together to begin with instead of intentionally separating everyone. They were just throwing around their authority. On the return flight, they didn’t care and there was no assigned seating. Boils down to if there’s a dictator crew/desk or not.
“Boils down to if there’s a dictator crew/desk or not.”
Absolutely. Somewhere on the concourse there’s a little space for each airline. In it is a counter with some manager standing in front of a status board. Across that counter ‘associates’ receive their marching orders and on the way out to the gates they pass by large whiteboards with todays positive reinforcement messages.
Sounds like your outbound flight ops manager hadn’t updated the message.