Yes you have a problem. It happens.
Just keep opening new tickets until it’s resolved.
Time Warner can only see the last 48 hours on their stats. Sounds to me there is a bad card on your circuit? It could be at the C.O. or along the path at a Repeater or Cross box.
You should send them a copy of your log so they can see it.
Thanks for the advice.
I forgot about the local logs. Thanks for the reminder. I’ll call TWC and complain again.
In looking at the logs, I found a lot of 1014 Event IDs/1033 Locale IDs.
Naturally this failure never happens when I can call TWC fast enough.
I’ll consult Dr. Google of course. After a day of dealing with other people’s technology problems, fixing my own unless it’s critical on a weeknight doesn’t happen much.
The drops are sporadic.