As my grandfather (company owner and entrepreneur ) always taught us....”Go straight to the top. Don’t mess around with customer service.” ;) So I did.
My sister nudged me when checking in at the desk on the flight back. Got a glimpse of the computer screen. It said, “Accomidate this passenger at all costs.”
“Accommodate this passenger at all costs.”
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Yup. “Trickle-down customer service” does work!