Throw that all out the window for a minute...Dao was asked by the flight crew to leave the plane. He refused.
Let’s say the reason he was asked to leave was because there was a bomb on board. Would you still support his actions to remain seated and throw a tantrum?
If passengers can defy requests by the flight crew, what does that portend for order and safety on future flights?
When you have to totally distort the facts to make your case, you have no case. The dishonest, thuggish United rep was *supposed* to be looking for “volunteers.” A couple had already expressed interest in the offer, but they wanted a few hundred dollars more.
You see, I can argue the actual facts; I don’t need to change everything to make the point.
Had the airline been operating professionally and in good faith, they’d have negotiated with the willing couple. Instead, they laughed in their faces and proceeded to put Dao in the hospital.
This is where the rules of the Common Carrier come into play. United had an active and legal responsibility to safeguard the health and well-being of their passengers. They must not, by the regulations which govern Common Carriers, act in such a way as to put the lives or health of their passengers at risk. They violated that most basic of rules, and now they will pay...and pay...and pay.
As well they should.