I fly a few dozen times annually and have never seen a single passenger removed. This hype by the old media is a single passenger incident out of millions that fly annually. It is not representative of how passengers are treated. However, it is representative of how the old media is ready to attack and vilify any large private business.
It doesn’t matter if United does this 1 time or 100 Million times.. this was absolutely wrong and United is paying and will pay a very very high price for it....
Not only that, but the idiot CEO’s initial response that he was “sorry” that some passengers had to be “re-accommodated”... just tells you all you need to know about that airline and its passenger.... Apparently to the CEO of this company bashing some guys head off an arm rest then dragging him off a plane is just a “re-accommodation”... Not only that but for days they continued to do things that had nothing to do with the incident... Oh, we’ll no longer overbook... well this wasn’t an open booking problem... Oh we’ll reimburse everyone on the flight their ticket price (as long as they agree not to sue us).... etc etc etc.. only last FRIDAY did they finally say we will stop bumping seated passengers for crew members.... which is what this was all about in the first place...
This wasn’t a one time incident, may have been an extreme incident but its clear from the attitude of the CEO on down that the paying customer is an afterthought to United. Fortunately, they are likely to have far fewer of them tow worry about for quite a while.... MORONS