The “better” seats belong to the airline. They get to decide who gets them. Virgin America chased out exit row campers recently.
However, free upgrades to unsold premium seats makes for better customer relations. Plus the experience may sell a future upgrade.
Shortsighted policy if you ask me.
“However, free upgrades to unsold premium seats makes for better customer relations. Plus the experience may sell a future upgrade.”
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Indeed.Good free PR to bump people up a class when you got otherwise empty seats.
Who decides which passenger’s get the free upgrade.
Is it whoever can cry and bitch the loudest.