I wonder is United’s board members still think Munoz is worth his multi million dollar salary?
IMHO Munoz is worth firing after his disastrous interview. The guy was clearly choking on his words because he was not committed to customer satisfaction so much as something else... maybe lining his pockets.
I wonder if several other unsatisfied UAL customers are going to be coming out of the woodwork in the next few days, also with stories to tell. This one just happened to be videotaped.