Posted on 04/13/2017 11:44:28 PM PDT by SteveH
Like all airlines, United has a very specific (and lengthy!) contract for carriage outlining the contractual relationship between the airline and the passenger. It includes a familiar set of provisions for when a passenger may be denied boarding (Rule 25: Denied Boarding Compensation).
When a flight is oversold, UA can deny boarding to some passengers, who then receive compensation under specific guidelines. However, Dao was not denied boarding. He was granted boarding and then involuntarily removed from the airplane. What does the contract say about that?
It turns out that the contract has a specific rule regarding Refusal of Transport (Rule 21), which lays out the conditions under which a passenger can be removed and refused transport on the aircraft. This includes situations where passengers act in a disorderly, offensive, abusive, or violent manner, refuse to comply with the smoking policy, are barefoot or not properly clothed, as well as many other situations.
There is absolutely no provision for deplaning a seated passenger because the flight is oversold.
(Excerpt) Read more at newsweek.com ...
I understand you now and realize no amount of explanation would help you realize how wrong you are so goodbye and fare well.
Whatever you say. You are the one that knows everything. When are you going to start locking everyone up. Will you get the jump on them and lock them up before they commit their crime?
I’d bet I’m right. He’s a jack-booted, power-hungry cop thug who thinks everyone’s a criminal just waiting to happen.
Sigh. You dress them, feed them, walk them to the bus stop, but you still can’t make them learn anything...
I’m with you.
The latest from Chicago: Big news for passengers tonight, as airlines scramble to respond to the uproar over a passenger getting dragged off a jet. United has now changed its policy for crew members booking flights and Delta will now offer passengers up to $10,000 to give up seats on overbooked flights. Source: ABC Chicago news.
Yeah, airlines are scrambling because what United did to Dr. Dao is so very acceptable. "United will now demand that employees book at least one hour ahead of a flight to avoid what happened to Dr. Doa." No $hit Sherlock!
When I purchase airline tickets days (or weeks) in advance, check-in 24 hours prior, obtain boarding passes, arrive to airport 3-4 hours before departure, bring correctly-sized luggage, clear security with my Global Entry (which required yet another interview at airport) credentials, and quietly board the jetliner...I'll be damned if I am going to unexpectedly deplane just because UAL flunkies cannot manage their logistics and staffing.
Most of my airline travel is for WORK without luxury of flexible outbound travel times. The people here so vocal about “just taking it” would be the first ones having a tantrum if the newsstand clerk accidentally shortchanged them while buying coffee and a newspaper. On my return journeys UAL might have luck if they are courteous, humble, and offer me meaningful CASH for my assistance. That is how professionals peacefully negotiate.
Amen Brother!
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