And that’s a big part of the thing. No one can deny that this was a PR botch of epic proportions - and there are enforcements of rules on bumping or cancellations that cause me to not fly certain airlines, or to build the possibility of being bumped into my itinerary (it’s not a particularly rare event that *someone* is bumped, usually not just a particular person).
The guy had every right to be upset about being bumped - even extremely so - but once he was told to leave, he had to leave. Instead, he chose to make it a physical altercation with Security and not walk off the plane like a human.
but once he was told to leave, he had to leave. Instead, he chose to make it a physical altercation with Security and not walk off the plane like a human.
Looks like this case has brought to the surface a real issue that just may finally be addressed. This could bring about significant positive changes to the passenger flying experience if it keeps its legs.