Unless I’m traveling to another continent I almost always drive because of the hassles and unreliability of today’s airlines. I made an exception last weekend and planned a 3-day weekend to visit my aging parents. I got caught in Delta’s horrendous service breakdown. I spent 11 hours in flight + delays and another 2 hours on the phone waiting and re-booking. I could have driven in 12 hours. Bad decision. Coming home was on schedule but very disturbing. I reported an unattended bag in the departure lounge to 4 different Delta gate agents, and not one of them would call security. One of them announced it over the intercom to ask that the owner come retrieve it. She actually moved the bag behind the counter to hide it from sight. I called security myself from a nearby shop. The airport police officer was disgusted at their refusal to follow security protocol. Nothing will come of it of course. We were lucky it was just a forgotten shopping bag - this time.