Actions? Like calling the cops when the dude wouldn't leave?
It ain't his airplane and flipping out about it gets him what he got.
Regardless of how we may wish to split hairs about this United Airlines is going to wish they hadn’t done this and Congress might be compelled to pass legislation prohibiting overbooking.
No, but he needed to get to Louisville in time to see his patients, and he relied upon United's promise to get him there.
Instead, United called upon the local pigs to extract him from the flight to make room for a United crew to be rushed into place for a future flight, for which United had failed to adequately provision.
So, it comes down to, Dr Dao sees his patients or some set of Louisville pax get to not have their flight canceled / delayed due to United incompetence and crew unavailability.
As a long-time United hater (despite the fact that my mother stewed for them and my uncle was gate agent, both back in the forties), I am pleased at the amount of negative publicity this story has generated.
United is a creature of Chicago. United sucks. Chicago sucks. Richard J. Daley's signature appears on my long form, but I reject Chicago!