The controversy is because some people want to pretend that rules are God.
There would have been others on that plane who, for cash, would have given up their seat. But since the airline had rules to hide behind they didn’t go to the trouble. You are arguing about rules, I am arguing about common sense, common decency, good business practice, protecting a brand and proportionality.
Well I’m arguing that when three cops tell you to move your a$$, mister you do it. Sue them later if you want, but this guy threw a tantrum. He behaved like a child. Children get spanked and so do childish adults.