Omigosh LG - you have been/are really going through it! I know what you mean about trying to settle things or get better service. I’ve called various customer support for things and it’s often times someone that I’m sure is in India (or perhaps is an Indian in a support center here, though I think it’s normally the former). I’ve worked in the past around quite a few people from India, but I get on the phone and they have such heavy accents I can’t understand them, especially when many of them speak so quickly. Bless them, they speak English and their native language (and perhaps another one) and I only speak one, but it probably takes twice as long as I have to keep asking them to repeat it. I don’t want to be nasty or make them feel badly, so I usually use the excuse that I’m hard of hearing and so that would they please slow down so I can hear.
LOL that’s exactly what I told this young lady, I HAVE A HEARING PROBLEM, please speak slower and louder.