They just had massive store closures last summer and frankly I am not surprised. Not only has their quality tanked over the years there is zero customer service almost to the point of being rude. I had to fight for a week to exchange an unused shop vac filter and finally it went to the district manager who approved it. That is ridiculous.
Exactly. Could see it coming long ago.
That is a 180 degree experience from how they used to handle returns; just bring it in for refund or exchange, no questions asked. Amazingly stupid scenario you had to endure.