The normal, taxpaying people generally do not go to the ER or get admitted. If they need medical care, it is an in an out quickly health care delivery.
What is left is suoer elderly people, illegals and dirt balls.
Under Obamacare, patient satisfaction scores started. That means the squeaky wheel gets the grease, because no facility wants low satisfaction scores which affects their reimbursement. The person who shouts the loudest receives the most attention.
it is causing major dissatisfaction with the people delivering clinical care. Now, hospitals allow verbal abuse of their staff, because any perceived push back from the staff to the abusive patient may make that patient write a bad satisfaction survey.
It is a jungle working in the clinics and hospitals now.
I suggest next time, take your mother to an urgent care clinic, not the ER. If she has a medical problem that requires admission, she will be bumped to the top of the line because the urgent care doctor will contact the ER or admitting physician directly.
Avoid hospital affiliated ERs if you reasonably can.
A few minutes ago, I was at a red light and a fire truck pulled to a stop. Four firefighters slowly got out and sauntered to a house nearby.
There was such an obvious lack of concern I assumed that the denizen was likely a frequent flyer who calls 911 for her free ride to the hospital every time she gets a cough.