United blocked my refill on my prescription at Walgreens until I sat on the phone with United’s paid marketer trying to selling me on buying my Rx from them by mail.
We had the same thing happen with us.
My wife died of liver cancer earlier this year. Toward the end, right before hospice, we were doing things ourselves (she needed certain regular treatments which I could administer and keep her out of frequent hospital visits).
On one prescription, UHC wouldn’t even fill it unless we bought it from their mail order place. So we did.
We refilled the prescription once, but before we could use it, she was gone.
When the dust settled I called the mail order place and asked about a refund (these weren’t drugs, but bottles and a kit for a procedure she needed a couple of times a day). Box was unopened, so they said send it back and we’ll mail you a refund.
Couple of months go by, no check. I called again, and they said they’d look into it. Never heard back.
Luckily I had paid with AMEX so I called them. They reversed the charge (it was a copay with UHC picking up most of the cost). Next thing I saw, there were TWO refunds on my AMEX, so I called and told them we had only returned one order, so I figured we were only entitled to one refund.
You know what those crooks had done, and would have gotten away with w/o me getting AMEX involved? They charged us a copay (which was still around $200 each time) BUT the TOTAL cost should have been covered by UHC because my wife had well exceeded her OOP and deductibles and everything because of all the chemo, tests, hospital stays, etc.
So they were charging US a copay when they should not have been one. When AMEX contacted them they must have panicked and reversed both copays.
Bunch of crooks.
Even now, like others have posted, I pay less for some prescriptions by paying cash at my local pharmacy than the copay is through UHC.
Bunch of crooks.