When Wells Fargo took over Wachovia here, WF fired, transferred or early-retired most of the long-time tellers and advisors and replaced them with young, clueless kids. Oh, and there was an aggressive “diversity” initiative as well. There were so many complaints at the branch nearest us, people from regional HQ were brought in to clean up the mess. It’s much better now.
Nothing new there. It has been going on for a long time and probably one of the reasons for the financial crisis. Local bank X gets bought out by a big regional bank or national bank. They fire or retire all the people with local knowledge.