Luck. I was less than impressed with First Union. Hopefully WF treats their customers better.
First Union was well-known for treating customers poorly. Management ran even that poor reputation into the ground, so they bought Wachovia for the name and reputation, ran that into the ground too. Wachovia was a very conservatively run, sound financial institution prior. They weren’t known as a bank for people just starting out, though. Better for people with substantial deposits.
I sure do not want to sound like I’m advertising; but, any military or ex-military or military brats who do not sign up with USAA are clueless.