Lesson Learned: Whenever you create some sort of bonus incentive program, your people will immediately set upon figuring out ways to game it in order to collect.
Have seen this happen in many, many industries.
I suspect the pressure was so onerous many were just trying to save their jobs. Just my feeling from the way they attack you when you walk in or go to the counter.
[Lesson Learned: Whenever you create some sort of bonus incentive program, your people will immediately set upon figuring out ways to game it in order to collect.]
Winner.
I developed the software to support an employee incentive program - at a bank.
The tellers figured out how to get ahead of everybody else. Well, nobody told them they couldn’t.