She noticed one of the welfare drones for whom she constantly had to cover was rehired. The government gives them some sort of a subsidy for hiring these types.
So, they basically said "Screw Customer Service" and We said "Screw Macy's". Most of the people that go through that store now are there because it has the closest to the mall parking and they can cut through on their way to other stores.
“They used to make it up with superior service.”
That was always the reason to shop at a so-called “full-service” department store. Now, that reason is gone because it’s near impossible to find a knowledgeable employee, and sometime any employee, on the floor. Without at least a modicum of service, there is no reason to pay department store prices for anything. Department stores are in a death spiral of staff reductions and price reductions to compete with discounters and online merchants.