Well, not everybody flies frequently, and some people just don’t know what to expect at the airport.
I know. I’m not blaming them, but just stating an obvious.
However, one of my jobs is working at a convenience store and i think most people have been in one once or twice. I can state unequivocally that some people take much longer than others to purchase their products there as well.
It’s just how some people are.
We have TSA recheck and don’t have to go through the same regs as people without. No shoes off, no belts removed, no little plastic bags and you can usually keep your jacket on. Five out of ten people don’t know the drill and hold everyone up. Add to that the jerks who still don’t know that you empty your pockets and don’t try to carry on their water bottles. It’s not rocket science.
True, if people just read the signs and were prepared it would help. Ever stand behind someone in a line or a security line and they weren’t ready and held people up? Next thing you know the line quadruples. It has a domino effect. That happens in any line.
Even if you fly all the time you don't know what to expect in the TSA screening. Procedures vary from airport to airport, and really you need to follow the directions of various TSA agents trying to tell you what to do. Now varying procedures are actually a good idea for any security system, but blaming passengers for not knowing what to do is ridiculous.
Sometimes even the TSA can't figure out what they want you to do. I've had one guy tell me to leave my notebook PC in my briefcase and the next guy tell me to take it out.