“Customers will not accept it.”
In the early part of the 20th century, people abandoned live performances (plays, vaudeville, concerts) for movies and mass produced recordings.
Since the 1960’s customers have happily abandoned full service department stores and independent retail shops for shopping carts and central checkouts. Today they enthusiastically embrace impersonal online shopping with no human interaction.
Managers in offices accepted the replacement of human typists and clerks with personal computers.
Workers, managers and unions have been accepting the replacement of factory workers by machines for over a century.
Customers accepted the replacement of human beings providing checking and other customer service at airports.
Billions are currently being spent to remove humans from driving vehicles.
Given a choice between a freshly prepared BIg Mac served by a clean machine, and a cold or stale $5.00 Big Mac served by a poorly trained and uneducated youth with a bad attitude and poor grooming, this customer will gladly interface with the machine.
No matter how much fast food executives express distress over a $15.00 minimum wage “forcing” them to embrace robotics, privately they are delighted as the publicity is helping prepare the public for the change. Ultimately it would happen even at current wages.
That all may be true, but it is also irrelevant. The Kiosk has been tried. It failed. Appreciate the effort you put into the reply. Interesting bits you provide.
You're right. But not for another decade or two at current wages.