You are spot on! I have been on phone banks for years. I think I have made at least 10,000 calls. To get a person on the phone is a rarity. I can be watching my TV and when the phone rings, I get the caller I.D. on my TV. If the call is unknown, I don’t answer. I especially hate those phone calls that say their Windows mainframe is being infected by my computer and they need to get into my computer for a fix. I might answer them once just to give them a hard time.
Here's how Lenny handles that. Lenny is not a person. Lenny is a computer program pretending to be a person. Lenny is designed to give vague, yet believable, answers to telephone scammers.