Civil Servants fancy themselves to be Civil Masters. It doesn't work well.
Maybe if America’s best known boss takes the helm they’ll be a bit more conscientious. If only because he knows how to take it personally. Oh I don’t doubt Cruz’s good intentions but he comes from a different paradigm, the political one, where it is de rigueur to do things in a certain manner. Trump says perform or perish and that doesn’t mean perform pointless tricks either. He’d definitely reflect some kind of reformation effort but it won’t be easy, it’s like he will have gone treading into a snake den.