Doubling down on dumb.
That response on FB was from the “JV team”. Must be interns. I can’t imagine a company in this AGE of social media posting that response.
On their official Facebook website, Avis blamed the customer for “unfairly maligning” them. I have never in my life seen such a poor PR decision. The guy is a LOYALTY customer. He had rented a car from them just two days earlier. It’s really quite incredible.