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You’ve totally misread the article once again.

Your claim:
“At the end of the conversation with customer service he had produced his Israeli drivers license and his passport. Just as he had on his previous rentals over the last 15 years. “

What he actually said:
“I presented my license and credit card as I have done over 15 years of business and leisure travel without ever being challenged.”

You said he had always presented his passport.
But he says the opposite, he says he never presented his passport in 15 years of car rental.
He was outraged it was required of him, since the agent two days prior didn’t also require it.

Looking at the testimony of all 3, the wife, the husband, and the company, it’s very clear that the initial reason for the denial of rental was because he didn’t provide a passport.

(I find it hard to believe he was never asked for a passport in 15 years, having always been required to provide passport for foreign rental despite having a frequent car rental card)

“There was no way they would rent a car with that license. There was no way to reason with them.” (quote from the wife, confirming no passport was given and the license alone was insufficient)

So you’re totally confused on the two most basic and critical facts of the case.
1) Avis agents are correct in requesting a passport (or international drivers license) of foreign drivers, and
2) customer initially refused to give one.

He was annoyed he was asked for one, despite the request being consistent with company policy and agent training, and threw an ugly fit that made the office decide not to rent to him at all.

He only offered to give a passport after the agent, management, and national service all confirmed it was a legitimate requirement for rental. Had he given it initially he wouldn’t have had any problem.

The rules are that Avis may require you to provide a passport or international drivers license in addition to your country’s drivers license. This is on their website.

It also says they accept israeli drivers license as valid ID. That doesn’t change the secondary requirement for passport and/or international drivers license.

“The stated reason thus far, he was a jerk.
However per the article you are posting about, and other articles, at the end of the day his Israeli drivers license and passport, and his Wizard record were acceptable to rent the car.”

That’s right, and he refused to show the passport that would have quickly gotten him the rental.
He made an ugly scene when they wouldn’t take the license alone.
They demand passport, it must be because they hate israel and jews!
Even though it says right on their website that all foreigners may be required to show one..