Will there be an apology from those unfairly demonizing the agent and Avis for enforcing the same policy they have had for ages on foreigners renting cars?
The husband and wife both admit that they didn’t provide documentation that is adequate according to Avis company policy.
They presented a credit card and israeli drivers license. But all foreigners are also required to present a passport or international drivers license — they didn’t do so. The husband only claims to have offered to show a passport after complaining to the national office on the phone.
From the information in the article, and even just with the statements of the complainers falsely screaming about discrimination — the agent performed her job exactly as she was trained and followed company policy correctly.
I have no idea. If they rented frequently, there should not have been a problem, with the company or supposedly the customers not knowing the rules. Once he spoke to the customer service line, Avis should have rented the car. Only reason I read after that was from the customer.
The company crashed on FB either way.
The huge downside of social media.