[BlueLancer]

"...at this point the story evolved. She now claimed that she was declining to rent the Bergwerks a car not because of the insufficient documents but because Mr. Bergwerk had "argued about the way I was being treated in front of other customers," according to Mr. Bergwerk."

First, I wonder if I could get away with that if I don't like the attitude of the first black person who comes to see me in my office ...

Second, if they did this to me, they're REALLY not going to appreciate my attitude ...

[tioga]

She sounds like a royal bitch. Avis really needs to fire her.