There is a paper trail for the entire journey.
Yeah, good luck on that! We shipped an item by FedEx that had a paper trail. After going through the paper trail, it was discovered the delivery person “supposedly” left the package at the delivery address. On further examination, the employee “left” the package at a non-existent address. FedEx denied our claim and we were out $900. Letters of complaint to the chairman were unanswered. My research on the Internet revealed it is not uncommon for FedEx to deny claims. My only regret is that I couldn’t find an attorney willing to initiate a class action suit against FedEx as there appear to be a number of disgruntled and cheated customers.