So where was she out of control? Apparently the worst thing she did was cry. Once the warm meal was eaten she settled down and watched a movie. It is just embarrassing that grown adults could not handle a simple situation that 1000s of parents and teachers deal with on a daily basis. If the mom says the kid need some warm food...get the kids some warm food.
Do you believe that people should be responsible for what they say and do?
That little act of kindness would have gone a long way, what was the cost $10? IMHO the airline now has a public relations disaster on their hands with all parents of special needs kids. Would you fly with them now if you had a special needs child?
Penny wise and pound foolish, just my 2 cents...