We heard the same at a Family Law conference, that firms are outsourcing their legal research to India, it’s quicker and cheaper. We all know how well that works for customer service call centers, right?
> We heard the same at a Family Law conference, that firms are outsourcing their legal research to India, its quicker and cheaper. We all know how well that works for customer service call centers, right?
I’m sure it would be excellent customer service ....if not for the fact they can’t understand me and I can’t understand them, the phone calls that get disconnectly unexpectedly, and the fact that I don’t solve the poblem I called them about in the first place...