I am leery of claims like this. Its easy to get some supposedly independent consumer watchdog group to churn up stuff like this so TPTB can create a problem wherein the solution is they get to control and exploit the situation in the name of the public good.
Honestly, I would tend to agree. But there are numerous independent researchers tracking the games ISPs play. The most recent spat with netflix(see the graph I posted above), was easily defeated by the use of private VPN. Meaning, it wasn’t the netflix traffic that was “swamping” the ISPs, it was the ISPs identifying the source, and intentionally slowing the traffic down.
Also, you are getting adequate netflix and amazon streaming now, because they are paying their blood money to the ISPs.
I will point out the quote again. This is what the ISPs are paying good money to the GOP congress-criters to fight for, the ISPs “right” to prevent you from getting what you request on the ISP service you are paying for - “Just as a newspaper is entitled to decide which content to publish and where, broadband providers may feature some content over others”