That’s what I mean. Is there something wrong that he needs sympathy and understanding? Is there a reason he cannot handle responsibility (even minimal) or promotion? I have jumped to the conclusion that someone who is so diligent to make that trek to and from work would also be a good employee once he gets there.
... you want the article to explain this?
I think that would take away from the beauty of the story.
A big hint is there:
Look at how he solved his transportation problem- would you want him solving work problems in such an inefficient, though admirably dogged, way?