We had a book go missing in delivery and Amazon, no questions asked, shipped us a new one.
Several months later the original “misdelivered” book showed up on my doorstep. Because Amazon has my loyalty, I called them up - hey, can I send this back to you? Sure, no problem.
I can't believe there isn't a Freeper Fan Club for "Animal House." It contains a lot of profanity, but that doesn't bother me greatly, and it is hilarious. While created by Gary Trudeau, it is an equal opportunity basher of Repubs and Dems in Washington.
I've downloaded an entire library of classic rock and country music to my phone.
I've been satisfied with every purchase I've made. It's not just books anymore... I've bought light bulbs and underwear. I check their "lightning deals" a couple of times a day. The "Lending Library" is a pretty cool idea, too.
All in all, it's a lot of bang for the buck.