I feel the charming and well branded young Negress' pain. I would counsel her to tell everyone that what they are looking for, "is on the tenth floor behind the kayaks."
I also feel that this apparently well-prepped label snob would be well advised to become a Community Organizer and to open a training program to help looters from the 'hood make better choices.
When my dad was walking around London while wearing a London Fog coat (and working abroad in the petroleum industry for weeks or months at a time) tourists would ask him directions to places. He wouldn’t get on a high horse and tell them he was born on the East Coast of the US. He’d just give them a good answer as best he could.
PS I am white and have had numerous incidents of customers asking where some department is or about some product.
Sometimes it isn’t because of skin color.
In these businesses where she is assumed to be employed, does she ever encounter black clerks? Does she think it is racism that they don’t have any? Does she think that it is open minded that these customers believe she could work there even in the absence of seeing other black employees?