Let me tell you.
I was at a certain store in Palo Alto 8 years ago.
The tall white salesperson (I’m white as well, I guess) treated me with complete contempt, refusing to take back a brand new pair of Allen Edmunds that was obviously defective (WTF did he care anyway? It’s Allen Edmunds problem).
It so happened I was not only returning the shoes and wanting a replacement pair, I also needed new clothes for winter.
I pulled my charge card for fun out of the safe and a pile of money.
this punk refused to replace my shoes and his attitude was abysmal.
I walked out, furious. I went over to Neiman Marcus and relayed my experience to a friend who works there.
he was shocked and told me to go to the other store in San Jose.
I arrived at the San Jose store and as soon as I opened the box, without me saying a word, the salesman grabbed em and informed me that there had been complaints with this particular shoe, in that color.
Offered to replace them on the spot.
I relayed my experience at the other store and he was so shocked he called the stor manager.
I told the manager and he too was shocked.
I laughed and informed him my budget for the day was $12,000 and that kid lost a sale.
He then asked if I was a regular shopper of the store and I bl handed him a privelege card.
He informed me the guy taking care if my shoes was a oersinal shopper and he would help me if I wished.
Told him “Sure”
So off I went and ghe lersonal shopper dude following me, which I didn’t care for. Asked if he had a shopping cart as I might go over budget.
he laughed and saud he would carry whatever I pick up.
told him I would just like to lick out my own stuff but, don’t want to carry it.
He grabbed a salesperson and informed theI would be wanxering the store and placing items on the table and no one was to touch them.
I walked around for two hours and the sales manager found me agsin.
He spoke with the other manager and the original salesperson admitted he screwed up and wanted to apologize.
I told the manager I didn’t care and the salesperson probably missed out on $12,000 worth of sales.
To this day I buy from that shoe guy and that store.
it is the only store I shop at that mall
I blew $16,000 that day.
my best friend happened to be there and I bought her a few things she needed as well.
and I got a free cedar shoe tree. Saved $30 bucks right there.
You are a walking movie script waiting to be written
Who doesn’t fantasize about getting even with snotty snobbish store help and being able to blow a bundle in the process? That scene is what memorializes “Pretty Woman”! Forget the hooker stuff, it’s about shopping!
LOL!
Congrats.
Thanx.