My first firearm purchase was a S&W 4015 Colorado state patrol over production handgun. It had an emblem engraved on it. it looked great. Problem was it wouldn’t shoot. Stove pipe and misfired. Sent it back to the shop and no improvement. I emailed the then pres. (This was when it was owned by walther i think) He sent the sales rep to the shop where i bought it and offered me the gun of my choice. I got a SW99 with trijicon sights as a replacement. $400 dollar purchase and got a $600 replacement. I appreciated the service but i haven’t bought a S&W since. I do Beretta, Steyr, taurus, and browning.
I have multiple Springfields and Rugers. Never had an issue with quality control.