yes I know what it means. I am assuming you meant that as an insult in this context. Why you would resort to that in an otherwise reasonable discussion of better ways to do things, I have no idea...
Insult? No, generality not specific. As the minimum wage rises the public better get used to more automation as it becomes more cost effective. Back in the 80’s there was a large group of folks who said they would never use a Ready Teller as well. Now they are ubiquitous.