My brother has a condo there as well. Charter simply stopped service to all units. Condo owners have to open a new account and arrange to have Charter send a tech to install set top boxes. Charter admitted that they are overwhelmed by condo requests and can’t commit to a service appointment. Problem is my brother rents his place out. Renters want their TV.
Same situation she is in.
There were a lot of people who rented out houses and condo’s for March maddness, with no TV.
Charter sounds like a great company