Interesting. They just had a really good couple of years. Why make this statement? Do they believe the media, or their own financials? Sounds like they believe the media.
Exactly! Why do anything to appease anyone if the current system/program is doing well? (Outside of changing/updating menus/delivery methods, etc.)
So, more managers and customers complained about their store not being *friendly for all*, than people who showed up on Chic Fil A day? This IS puzzling.