[The Cajun]

Had them refuse to honor the warranty on some of their *Lifetime guarantee hand tools* (Open end metric wrenches and a ball peen hammer that shattered).
Low quality that would constantly spring open wrenches and I have never had a hammer head completely shatter on me before.
Guess they got tired of me bringing in their same crap.
That was it for me.
Proto, SK or Snap On for me.
More expensive, but they last.

[TheConservativeParty]

Well then, it seems their new policy is to not honor warranties. We gave up on trying to reason with Sears, and had our Chevy dealer put in a battery for half the price. Sears will never see us again. I hope they go under. They deserve it.