The employees must all be at your store, then. For the past year or so, the three Sears locations in my area have been absurdly under-staffed. Like one guy covering the automotive, lawn & garden and hardware areas. In the past, there would be two or three associates in each of those areas. The car-care center no longer offers the same range of services as before, it's mostly an oil change, tire and battery shop - and just as under-staffed as the retail floor.
They're trying to run a bare-bones operation, but it's fading fast.
OTOH, I've been very happy with the performance of their online ordering system. Just last week, I needed some small appliance parts - delivery was very fast. Perhaps that's where the company is putting all its effort now. Hope so, because otherwise Sears is gone forever.
Tht reminds me of being a teenager in the late 80’s working at a Best buy type store in MA called Lechmere.
At first on a typicle Tuesday night there would be three of us working sporting goods, three in seasonal, three in housewares etc etc.
By 1988 there was one of us working both sports and seasonal, one in housewares, one covering both stereo and records, one guy in TV’s...it was horrible.
eventually Montgomery Ward bought them out and both went out of business shortly after.
It’s too bad because in it’s prime Lechmere was a GREAT store and a great place to work as a teen.
I STILL have friends from that place, just got off the phone with one of them as a matter of fact.
I also worked at Sears.com when I lived in Texas. I liked that loads better. People calling mostly because they knew what they wanted. I was on the email team after a short time & at that time, we had to give personal responses, not templates, and got into trouble if we repeated emails to answer similar questions. All in all, it's too bad the direction Sears has taken.