I have purchased big ticket items at sears for 40 years.
Recently my clothe dryer stopped working (no heat) I called for service and it was five days before anyone could get to me (so I had to take my stuff to the laundryman to dry)
Finally a guy comes out. Messes with the dryer, claims it is fixed, I test it seems to be working.
Next day it stopped working.
Now up to this point I don’t expect much better service from anyone anymore. But bad service goes down hill from here.
I called in for service and was given another appointment in five working days. I explained this was a call back. Doesn’t matter. So more trips to the laundryman.
Eventually the service tech shows up and the first thing he tells me even if it is under warranty, that is only for parts he would have to charge me for his labor. I yelled at him, “Are you insane, it does not work for 24 hours and yet you want to charge me for a second service call?”
He conceded maybe that was not a good idea. He looked at it and found the “problem” but did not have the part. He would be back. More trips to the laundrymat.
Finally after a couple of weeks they were able to get the right part in and it works (and it still works) but I was not a happy camper.
That day I looked up the Chairman of Board for Sears and wrote a letter of complaint.
I did get an answer, a person called and said they got my letter and they were sorry for the poor service, but if I was to buy an extended warranty I would be put first in line and would not have to pay for service or parts.
In frustration I just hung up on them.
No more Sears for us.
Same thing happened to ours...I found the problem was one of the thermostats. Do you use a lot of dryer sheets? If so, check your lint filter...even though the lint is gone, the filter will have this waxy type build up from the dryer sheets and this causes the dryer to overheat (trip the thermostat) and not heat.
Found it on the back, took it out and gave it a good whack on the ground and it reset...dryer works like a champ now and we clean the lint filter at least once a month with a fine wire brush.
When the guy told me it would be 5 days to fix out dryer..for the second time...after working for one day...
I was apoplectic...
He did manage to bump me up a day claiming because I was a long term customer...
I can't repeat what I told the guy...
Needless to say I have a garage full of Craftsman and Kenmore stuff....
I will never spend a thin dime in Sears again...