No one apologized because no one was responsible.
Impossible situation. Let mega-buck contracts to create pieces of the system with NO PRIME CONTRACTOR or Manager.
Only government, no only leftist radicals, would so violate the first rule of management. someone has to be in charge, someone has to be accountable and there have to be penalties for failure.
Of course in this case failure was intended to set the stage for single payer.
they ran the whole show like a hippy commune .
“Like we’re working on that man....”
“We need more pizza..n.more weed man”