I figure you are a rather plump call center supervisor or team leader.
I had dozens of you working for me. Generally in their forties—really old school.
You think that it’s your workplace and you know your customers. As the world consolidated, you got moved into larger, and larger call centers. It brought you from the suburbs into the city. New languages and new food. New performance standards—that you had trouble meeting.
Then, when the promotions came, they went to those brown girls.
Am I close?
Well, I was the guy orchestrating that. You girls thought I was the devil himself. That was after you whispered behind my back about how I was sleeping with that cute secretary, or new supervisor. You made comments when my wife and kids came into visit..
Just as you think those brown people are talking about you in that different language.
Yes, I know you. I reviewed you. I set the standards. You failed to meet the new standards because”you took care of the customer..not like those new girls. You know the Spanish ones.
Twenty years I did that. I’ve known dozens of reps like you.
And you want it to be 1986 again.
I have worked in various positions, both in this country, the USA, and several others, where most people were
bilingual or multilingual.
I have often encountered the output of various call centers, some apparently run by people such as yourself.
....one of the many reasons I never accepted a position at “your” type of business.