He probably waited in line for two hours just to get on the ride.
If someone in your group is disabled, all of you get to go to the head of the line. I'm thinking the wheelchair rental at the front gate should be the first place we should visit next time.
Last time we went, I couldn't get out of one ride because my shoe kept slipping. I'd try to push up to get out and my shoe would immediately slip in something in the floorboard. They had to stop the ride and finally lifted me out. It had gone past funny to embarrassing. I'm sure a previous rider intentionally put something in the floor but I really don't want to know what. When we got out of the building, some friends were waiting in line and were grumbling about the ride being broken. Maybe I should have sued.