Our local Walmart is installing more self-check machines, but the human staffed lines are still clogged. Some of the shoppers will never switch to self-check, and they WILL go elsewhere.
Recent funny story about Walmart self checkout. First, I am one that avoids them if I have over 2-3 items. Cannot go through them without “unexpected item in bagging area” repeatedly, etc.
We normally shop about 7-8 am on Sunday mornings. Love it for so many reasons. But a couple of weeks ago, the store we normally go to was trying some new process where they only had self checkout open. After the poor kid had to log into my register way too many times, we slunk out of the store. Needless to say, Sunday had 2 regular checkout lanes open.