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Yeah.

It isn’t that at all. It is the disconnect which requires a busy guy like ME to have to use MY time to rectify a problem caused by some jackass who either bought the roll down door of a truck on top of a random package (mine) or thought it would be great fun to see how far they could chuck a package (mine) to some other guy.

I have to wait for the package to arrive.

I have to open this soggy box wrapped with tape, dispose of the glass and clean up the unbroken ones.

I have to contact the vendor.

I have to wait for another week or two.

THAT is what I have a problem with.

That's what insurance is for ~ plus it's clearly the fault of your sender for not having followed the guidelines and rules for correct packaging of breakables ~ they're published in the Domestic Mail Manual although UPS and FedEx also provide guides regarding how to properly package all sorts of things.

Their insurance is automatic ~ as is their price ~ it's automatically higher unless you are a very large shipper then they can cut you some deals on volume.

The common carrier is never guilty ~ anywhere.