Last time I ordered a book from Amazon, they sent the wrong one. I sent it back, but still haven't received the one I ordered. At a brick-and-mortar store, that wouldn't have happened.
Sadly, brick-and-mortar bookstores are becoming scarce.
“Last time I ordered a book from Amazon, they sent the wrong one. I sent it back, but still haven’t received the one I ordered. At a brick-and-mortar store, that wouldn’t have happened.”
After 15 years and literally hundreds of books and movies, Amazon finally screwed up an order. It took a little emailing and website navigating but UPS picked up the return package for free and Amazon credited my account. To get what I ordered from a brick-and-mortar store I would have had to chase my tail all over town.
I always checked the reviews of each seller on what I buy from Amazon (clicking through Ebates of course) Have never had a problem with anything - yet. Amazon has always had fast shipping from all the sellers and from Amazon itself - super fast. I love shopping online. Hate having to walk through store after store and not ending up finding what I want anyway PLUS living in a smallish town stores are limited.